Sunday, July 15, 2012

How to Deal with Passgengers...

An award should go to the United Airlines gate agent in  Denver for being smart and funny, while making her point, when confronted with  a passenger who probably deserved to fly as cargo. For all of you out there  who have had to deal with an irate customer, this one is for you!

A  crowded United Airlines flight was canceled. A single agent was re-booking a  long line of inconvenienced travelers.

Suddenly, an angry passenger  pushed his way to the desk. He slapped his ticket on the counter and said, "I  HAVE to be on this flight and it has to be FIRST CLASS."

The agent  replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to  help these folks first; and then I'm sure we'll be able to work something  out."

The passenger was unimpressed. He asked loudly, so that the  passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I  AM?"

Without hesitating, the agent smiled and grabbed her public  address microphone.  "May I have your attention, please?", she began, her  voice heard clearly throughout the terminal.

"We have a passenger here  at Gate 14 WHO DOES NOT KNOW WHO HE IS.  If anyone can help him find his  identity, please come to Gate 14".

With the folks behind him in line  laughing hysterically, the man glared at the United agent, gritted his teeth,  and said,  "F***  you".
Without flinching, she smiled and  said,  "I'm sorry sir, you'll have to get in line for that,  too."


  1. I used to work in customer service and have dealt with this genre of human beings. Our motivational trainings have taught us that humor is a good thing and this post takes it to a new level. Thank you so much for sharing as laughter is the best resolution to a difficult situation. - Jeremy

  2. Hahahha oh my. Im dying again and it's 8am. :)
    Customer's always right? Whoever thought of that nonsense lol.
    So I'm intrigued. Did he ever find his identity?